Purchases and Shipping
How long does it take for my order to arrive?
Our orders typically take between 7-10 business days to arrive within the European Union. For orders in the United States, the delivery time may be slightly longer, around 10-14 business days, due to distance and transportation times.
What payment methods are available?
We accept several payment options, including:
- Credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, etc.)
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
- Facebook Pay
- Shop Pay (to save payment details for future purchases)
Can I cancel or change my order?
Please contact us as soon as possible if you wish to cancel or change your order. We strive to process orders quickly, but we can try to assist you if you notify us in time.
What is the returns and refunds policy?
If you're not satisfied with your order, you can return it within 14 days of delivery. We will issue a full refund as the shipping costs are free. For more details, please refer to our detailed policies at the bottom of the website; by clicking on the relevant policy, a detailed page will open.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order on our website. At the top, you will find a section titled "Track Your Order." Click there, enter your tracking number, and you’ll be able to see the status of your shipment quickly and easily.
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What are the shipping and handling fees?
Shipping is completely free, regardless of the weight or destination of the package.
Can I change the shipping address after placing my order?
Please contact us as soon as possible if you need to change the shipping address. We strive to process orders quickly, but we can try to assist you if you notify us in time.
What if my order arrives damaged or incomplete?
We are very sorry if your order arrives damaged or incomplete. Please contact us, and we will make sure to replace or refund the item as soon as possible.
Is this website secure?
We take our customers' privacy and security very seriously. Our store uses SSL technology to protect your data and ensure a safe shopping experience.
How can I contact customer service?
You can reach us through our contact form, email, or phone. We are here to assist you with any questions or concerns you may have.